Swedish Jobs Abroad
Are you a proactive and motivated Customer Service Representative who wants to be part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely across different departments?
Do you want to work in the center of Barcelona, at the World Trade Center, with views of the Mediterranean?
If so, read on and find out more about your chance to join Keysight Technologies!
Want to learn more about Keysight Technologies?
Who are we looking for?
We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona!
This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives). Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to delivery to payment process.
Swedish Customer Service Representative
What will you be doing?
Managing customer service requests such as end-to-end order status management, for example:
Order creation based on input from client and field sales representative.
Input and tracking of repair/calibration requests.
Manage product changes or returns.
Monitor end-to-end order process status and ensure closure.
Resolve questions around invoicing requirements, contract issues/administration or lease administration.
Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests.
Resolving problems by applying established policies, procedures and tactics.
Determining and developing new or improved approaches to processes or tasks.
Exercise sound planning and judgment when managing client requests.
Solving a broad range of customer service problems varying in scope and complexity.
What do we offer?
Competitive salary minimum - 24.000E/Per Year (can increase depending on experience).
Flexible working hours
Individual training curriculum and development opportunities
Private health insurance
Keysight Results Bonus
Stock Purchase Plan
24 days’ vacation plus bank holidays
What qualifications do you need?
Language requirements: Native/Fluent Swedish.
Minimum of 3 years relevant experience in a complex, fast-paced customer service environment.
Positive, can-do attitude to ensure customer satisfaction and to go “above and beyond”.
Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships.
Good time management and organizational skills to maximize productivity.
Detail and process oriented to ensure data accuracy and operational excellence.
Proactively resolve complex issues with the best interest of customers and Keysight in mind.
Positively manage stress that is typical in a customer service environment.
Send an updated version of your English CV with the reference: SSJ35
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