Danish Speaking Customer Consultant to Barcelona, Spain!
Worldline is a prominent leader in the online payments industry, offering both software and hardware solutionsfor digital payments.
As a Customer Service Advisor for Worldline, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email. This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues and maintaining strong customer relationships. While you will primarily provide support in your native language, there may be occasions where handling inquiries for other markets is required.
Training:
The training period involves hands-on practice within the production environment, ensuring familiarity with real workflows. Trainees receive comprehensive instruction across three different channels: voice, chat, and email support. Each channel's training includesspecific customer interaction techniques, software usage, and scenario-based exercises. This approach ensures versatility and readiness for live operations, enhancing customer service quality across all communication platforms.
Working Hours:
Throughout the project, working hours are Monday to Friday, 08:00-18:00, and Saturdays, 10:00-14:00.
The shifts are scheduled as follows:
Early Shift: 08:00 - 16:30
Regular Shift: 09:00 - 17:30
Afternoon Shift: 09:30 - 18:00
Saturday Shift: 10:00 - 14:00
Please note that shifts are subject to change, and working hours may vary during the training period.
Qualifications:
Candidates possess effective communication and social skills, maintain a positive attitude towards changes, demonstrate team-player mentality, exhibitstrong listening skills, being analytical and with a detail-oriented approach to problem-solving. Preferably also should have experience in a contact center.
Salary & Project Seniority:
🌞 Barcelona 🌴
🌞 Barcelona 🌴
The initial offered contract is based on 39 hours per week, with a gross base salary of €1546 and a €200 bonus gross per month. Additionally, employees accrue 1.9 vacation days per month.
After 6 months, the bonus increases to €300 per month with new targets.
After 12 months, the bonus goes up to €350 per month with additional targets.
After 18 months, the base salary increases to €1600, plus the €350 monthly bonus.
All contracts are permanent.
Much, much more!
Please note:
Please note, only shortlisted candidates will be contacted.
This role requires you to speak English and Danish to a proficient level.
This is a full time office based job in Barcelona.
Make sure to send your up-to-date English CV.
How to Apply
If you wish to apply, please send us your up-to-date CV in English telling us why you want this job. This is a great opportunity for you to let us know that you understand what we are looking for.
Interested but not 100% sure if you should apply?
NewCo Communications
Do you want to be become a part of our amazingly varied mix of people with differing ideas, skills and experiences? You will feel welcome at NewCo! We embrace diversity across our different teams and offices, loudly and proudly. We have created from the very start of our existence, more than 10 years ago, a respectful and safe environment for every one of our +900 strong team – no matter their race, religion, gender or sexual orientation.
Where are we? 📍
Cost of living in Barcelona, Spain
To help you understand the cost of living in Barcelona, Spain, we have shared numbers provided by Numbeo. We always recommend you to have a look at the cost of living numbers when you are moving to another country.
*These numbers are estimated numbers and can change due to various factors.
🍣 Meal at an inexpensive restaurant: 15.50 €
☕ Cappuccino (regular) (Restaurant): 2.53 €
💧 Water (0.33 liter bottle) (Restaurant): 1.64 €
🍺 Domestic Beer (0.5 liter): 1.19 €
🍷 Bottle of Wine (Mid-Range): 6.00 €
💧 Water (1.5 liter bottle): 0.78 €
🚎 One-way Ticket (Local Transport): 2.65 €
🚕 Taxi 1km (Normal Tariff): 1.86 €
⛽ Gasoline (1 liter): 1.53 €
💪 Fitness Club, Monthly Fee for 1 Adult: 48.62 €
🌐 Monthly Internet (60+ Mbps, Unlimited Data): 32.45 €
About Barcelona
Barcelona, located on Spain’s coast and at the pulsating heart of Catalonia, is a dynamic city that offers jobseekers a unique balance between professional opportunities and vibrant cultural experiences.
Imagine working in a diverse international environment by day and spending your evenings enjoying the city’s rich history, lively tapas bars, and Gaudí’s iconic architecture.
With a flourishing tourism sector and growing technology, creative, and startup scenes, there are many vacancies in the hotel and hospitality industry, customer service, language teaching, IT, and design. Additionally, with a mild Mediterranean climate and long sun-filled periods, Barcelona offers an exceptional quality of life.
Barcelona is more than just a destination; it is a lifestyle ready for you to embrace.
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